<h2>Refund Policy</h2>
<p><strong>Effective Date:</strong> July 5, 2026</p>
<p>SunSandHolidays is committed to providing transparent and fair refund procedures. This Refund Policy explains how cancellations, refunds, processing times, and applicable charges are handled when booking flights through our Platform.</p>
<h3>1. General Refund Policy</h3>
<p>Refund eligibility depends primarily on:</p>
<ul>
<li>Airline fare rules.</li>
<li>Ticket type.</li>
<li>Time of cancellation.</li>
<li>Promotional restrictions.</li>
<li>Government regulations.</li>
<li>Airline approval.</li>
</ul>
<p>SunSandHolidays acts as a booking intermediary and cannot override airline refund policies.</p>
<h3>2. Refund Eligibility</h3>
<p>Refund eligibility differs according to the purchased fare.</p>
<p>Tickets may be:</p>
<ul>
<li>Fully Refundable</li>
<li>Partially Refundable</li>
<li>Non-Refundable</li>
</ul>
<p>Please review fare conditions before completing payment.</p>
<h3>3. Cancellation by Passenger</h3>
<p>Passengers wishing to cancel a booking should submit the cancellation request through:</p>
<ul>
<li>Our website</li>
<li>Customer support</li>
<li>Email</li>
<li>Authorized communication channels</li>
</ul>
<p>Cancellation requests become effective only after confirmation.</p>
<h3>4. Airline Cancellation Charges</h3>
<p>Airlines may deduct:</p>
<ul>
<li>Cancellation penalties</li>
<li>Fare difference</li>
<li>Fuel surcharge adjustments</li>
<li>Service charges</li>
<li>Administrative fees</li>
<li>No-show charges</li>
</ul>
<p>These deductions are determined solely by the airline.</p>
<h3>5. SunSandHolidays Service Fee</h3>
<p>Where applicable, our booking service fee and convenience fee may be non-refundable, even if the airline approves a ticket refund.</p>
<p>These fees cover booking, processing, payment gateway charges, customer support, and administrative costs.</p>
<h3>6. Non-Refundable Tickets</h3>
<p>Certain promotional and discounted fares cannot be refunded.</p>
<p>Examples include:</p>
<ul>
<li>Flash Sale Tickets</li>
<li>Promotional Offers</li>
<li>Special Discount Fares</li>
<li>Student Promotional Fares</li>
<li>Festival Offers</li>
<li>Limited Inventory Fares</li>
</ul>
<p>Refunds for such tickets are generally limited to refundable government taxes, if permitted by the airline.</p>
<h3>7. Partially Used Tickets</h3>
<p>If part of the journey has already been completed, refund calculations will follow airline fare rules.</p>
<p>The refundable balance may differ significantly from the original ticket price.</p>
<h3>8. No-Show Policy</h3>
<p>Passengers who fail to:</p>
<ul>
<li>Check in</li>
<li>Arrive before airline deadlines</li>
<li>Board the aircraft</li>
</ul>
<p>may be classified as "No Show."</p>
<p>Most airlines impose additional penalties on No Show tickets, and many become completely non-refundable.</p>
<h3>9. Schedule Change by Airline</h3>
<p>If the airline significantly changes your itinerary, eligible passengers may qualify for:</p>
<ul>
<li>Free rescheduling</li>
<li>Travel credit</li>
<li>Partial refund</li>
<li>Full refund</li>
</ul>
<p>Eligibility depends entirely on the airline's policy.</p>
<h3>10. Flight Cancellation by Airline</h3>
<p>If an airline cancels your flight, available options may include:</p>
<ul>
<li>Alternative flight</li>
<li>Travel voucher</li>
<li>Credit shell</li>
<li>Full refund</li>
</ul>
<p>SunSandHolidays will assist in processing the option approved by the airline.</p>
<h3>11. Duplicate Bookings</h3>
<p>Duplicate bookings created accidentally may not be refundable.</p>
<p>Refund approval remains subject to airline review.</p>
<h3>12. Payment Failure</h3>
<p>If payment fails and no ticket is issued, any successful debit will normally be reversed automatically according to banking procedures.</p>
<h3>13. Refund Processing Time</h3>
<p>After airline approval:</p>
<ul>
<li>Credit/Debit Cards: typically 7–21 business days.</li>
<li>UPI/Bank Transfer: typically 3–10 business days.</li>
<li>International payments: may require additional processing time.</li>
</ul>
<p>Actual timelines depend on banks, payment gateways, and financial institutions.</p>
<h3>14. Government Taxes</h3>
<p>Where applicable, refundable government taxes may be returned even if the base fare is non-refundable.</p>
<p>Such refunds remain subject to airline regulations.</p>
<h3>15. Convenience Fee</h3>
<p>Booking convenience fees, platform charges, payment gateway fees, and service charges may be non-refundable unless required by applicable law.</p>
<h3>16. Refund Method</h3>
<p>Approved refunds will generally be issued through the original payment method.</p>
<p>Alternative payment methods may be used where legally permitted or when the original payment method is unavailable.</p>
<h3>17. Force Majeure</h3>
<p>Refunds for disruptions caused by extraordinary circumstances, including natural disasters, pandemics, political unrest, or government restrictions, will follow the airline's applicable policies.</p>
<h3>18. Fraudulent Transactions</h3>
<p>Refunds will not be processed for bookings found to involve:</p>
<ul>
<li>Fraud</li>
<li>Stolen payment instruments</li>
<li>Identity theft</li>
<li>Unauthorized transactions</li>
<li>Violation of applicable laws</li>
</ul>
<p>Such cases may be referred to relevant authorities.</p>
<h3>19. Chargebacks</h3>
<p>Initiating an unjustified chargeback while a refund request is under review may delay or suspend refund processing until the dispute is resolved.</p>
<h3>20. Currency Fluctuations</h3>
<p>Refunds are generally processed in the original transaction currency. Exchange rate fluctuations and foreign transaction fees imposed by banks or card issuers are beyond the control of SunSandHolidays.</p>
<h3>21. Contact for Refund Assistance</h3>
<p>If you require assistance regarding cancellations or refunds, please contact our customer support team with:</p>
<ul>
<li>Booking Reference (PNR)</li>
<li>Passenger Name</li>
<li>Email Address</li>
<li>Contact Number</li>
<li>Date of Travel</li>
</ul>
<p>Providing complete information helps us process requests more efficiently.</p>
<h3>22. Policy Updates</h3>
<p>SunSandHolidays reserves the right to modify this Refund Policy at any time to reflect changes in airline practices, legal requirements, operational procedures, or business needs.</p>
<p>The latest version published on our website shall apply to all future transactions unless otherwise required by law.</p>